FAQ

YOU HAVE QUESTIONS? WE HAVE ANSWERS!

COVID-19 INFORMATION

For the latest safety guidelines, please review our enhanced venue protocols at www.oldnationalcentre.com/safety-guidelines.

Face coverings are MANDATORY and must be worn at all times except while eating and drinking.

NOTE OUR CLEAR BAG POLICY:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

One gallon clear plastic freezer bags (will be provided if needed)

When available, additional clear bags meeting the above criteria may be available for sale at the venue.

For questions about the status of an event, please see our event calendar or visit www.livenation.com/eventstatus for more information.

What are the box office hours?

As of September 10th our box office is currently closed. For ticket refund information please visit www.livenation.com/refund.

Do I have to pay a service fee if I purchase tickets at the venue, and if so how much?

Yes, $5.00 per ticket.


Can I buy tickets over the phone?

To buy tickets over the phone you may call the toll free number 1-800-745-3000.

How can I purchase tickets for a show?

You may come in to our Box Office, call our toll free number 1-800-745-3000, go to any Ticketmaster Outlet, or visitwww.livenation.com.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

What time do the doors open for the show?

Venue opens for food and beverage 1 hour prior to scheduled show time.

Are there age restrictions to attend a show at the Old National Centre?

Typically no, we are an all ages venue; however, some shows may be most suitable or restricted at the artist's request due to adult content.

What/where is the Orchestra section?

The Orchestra Level is simply another reference for the main floor level.

Do children require tickets for a certain show?

If your child has reached their 1st birthday, they will need a ticket for the show.

Do you permit smoking in the building?

We are a non-smoking facility. Pass-outs are provided at events to designated smoking areas outside of the venue

I am hearing impaired and would like to request a signer for a specific event.

To request a signer, please call the main number at the venue 317-231-0000 at least 48 hours prior to the performance date. Hearing impaired devices are available at the main office during event

Do you sell tickets to shows at the Lawn at White River State Park?

You may purchase tickets to all Lawn at White River State Park performances at the Old National Centre during regular Box Office hours.

Do you sell liquor/have a bar?

A full menu of food and beverage options is available at the venue including alcoholic and non-alcoholic beverages. 

Can you suggest a hotel in the area?

You can visit www.visitindy.com for local hotels.

I have tickets for a show in the Egyptian Room and it's supposed to be General Admission, but there is seat number on my ticket. What does that mean?

Inventory and sales are tracked by a seat number printed on the ticket. Look for additional clarification on your ticket as to whether the show is Reserved (and therefore seated) or General Admission (standing room only - no chairs)

Where is the Old National Centre located?

The venue is situated downtown Indianapolis at the corner of Alabama Street and North Street. The venue address is 502 North New Jersey Street, Indianapolis, IN 46204.


Where can I park and what does it cost?

Our main lot & reserved parking is located directly in front of the marquee and entered off of Alabama Street. Our secondary lot, North Lot, is located at the corner of North Street and New Jersey Street and is entered off of North Street. Reserved parking is $20.00 for the main lot and $15.00 for the north lot. Evening of event parking is first-come, first-served and pricing can vary at the gate. Beat the rush and reserve your space to guarantee a parking spot!

What forms of payment do you accept at your Box Office?

We accept all major credit cards and cash.

Can I buy presale tickets at the Box Office?

Presale tickets are only available online at www.livenation.com.

What is the seat availability for any given show?

Use the interactive seat maps on www.livenation.com or call our Box Office at 317-231-0000.

I or someone in my party is in a wheelchair, (or needs accessible seating for a particular show). What is the availability for accessible seating for a particular show?

You may stop in to our Box Office or call the toll free number 1-800-745-3000 for seat availability. We will be happy to assist you.

Where can I find a venue map online?

Venue diagrams are available at www.livenation.com or www.ticketmaster.com. Our site also has a seating chart available -- click on "Venue Info" in the site navigation at the top of any page.

May I bring a camera to the show?

The venue policy is any non-professional camera- which includes 35mm, instamatic cameras, or digital. Some tours in particular Broadway request no cameras. You may call the venue for more information within 48 hours prior to any given event.

Where is the accessible parking located?

Accessible parking is located in our main lot directly to the right of the marquee. Entrance is off Alabama Street, located on the west side of the venue. When full, other space will be made for accommodations.

Prohibited Items

• No Outside Food or Drink Allowed

• No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.

• Replicas of any type of weapon are NOT permitted.

• No drugs or drug paraphernalia, illegal substances of any kind.

• No outside food or drinks

• No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.

• No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)

• No unsealed liquids or gels of any kind

• No jewelry or clothing that could inflict harm

• No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags

• No stuffed animals or toys of any kind

• This list of prohibited items is subject to change at the discretion of venue management

Please review our Safety Page for information.

Who would I speak to about something I lost at a show?

If you had so much fun that you lost something during your time with us, please click here.

I'd like to buy tickets for the Murat Shrine Circus. Where are those available?

Call the Murat Shrine at 317-927-7622.

Can you suggest a restaurant within walking distance?

Food is available at the venue 1 hour prior to performance, or there are a plethora of restaurants, pubs, and bars located in the Mass Ave Arts District.

Do you have a coat check?

Coat check is typically available during the cold months of the year.